Sales Team Leader will be expected to exemplify the Company’s customer service model, brand standards and operations. Ensure that all guests receive a high level of quality service and will be responsible for implementing a variety of functions and procedures relating to customer checkout, customer service, promoting sales, merchandising, housekeeping and store operations.

ESSENTIAL RESPONSIBILITIES

• Work sales floor independently and provide customer service.
• May work closely with store Management team to support business needs to include adequate shift coverage
• May be responsible for managing store operations independently and/or as a team with other sales Associates
• Consistently deliver exceptional customer service and integrity by demonstrating confidence in product promotions in a knowledgeable manner
• Maintain brand standards, good housekeeping, organization, and visual presentation standards
• Adapt quickly to changing priorities and multi-task
• Create two daily product videos
• May be required to  provide product descriptions via live social media to engage with customers
• May assist in manually making merchandise
• Assist with marketing promotions online and in the mall
• Provide asset protection to preserve profit and employee wages
• Be a Pro-active problem solver
• Demonstrate an understanding of sales goals and align behaviors accordingly
• Act as cashier and operate a cash register to process transactions and maintain accurate transaction records
• Participate in trainings and team building activities as they become available

QUALIFICATIONS and COMPETENCIES

• High School Diploma or equivalent required
• 1-2 years of experience in retail sales 
• Availability must include a flexible retail schedule which includes morning, nights, weekends, and holidays
• Maintain customer engagement 
• High level interpersonal skills
• Communication skills

PHYSICAL REQUIREMENTS

• This position requires retail hours. 
• Long periods of standing and walking around the store for approximately four to eight-hour shift.
• Ability to visually read a computer and mobile screen
• May be required to lift a minimum of 10 to 25 pounds
• Climb a ladder
• May be required to reach, push, pull, stoop, kneel, and crouch when replenishing merchandise